Returns and Refund Policy
Here at NEP we pride ourselves on providing high quality products and a professional, friendly service. However if you are dissatisfied with a product you can return it to us in accordance with this refund policy.
You can return products within 14 days of receipt for a refund or exchange, providing that the product is in its original state.
Postage / return delivery costs will be at your expense unless the goods are faulty or damaged.
Please ensure that the dispatch note or invoice is returned with your product as proof of purchase.
We will refund the full price you paid for the products within 30 days of receipt of goods, via the payment method used in the initial purchase.
Contact: 0191 2689783
Please return goods to:
North East Paper Company ltd.
20a Arrow close.
Newcastle upon tyne.